At Rimilia, the health and well-being of our customers, associates and employees is our top priority.
In light of the current coronavirus (COVID – 19) outbreak we understand the concern and uncertainty you may be experiencing. We are committed to the needs of our customers and associates as the situation evolves.
We want to assure you that Rimilia has an established Business Continuity Plan, which has been tested, is highly effective and will continue to provide you with uninterrupted service. We are confident we can provide a robust service in the event that any of our office locations are temporarily closed or in the event that some staff members are unable to work due to illness. As a technology company we make it our business to use the appropriate tools to run our business and deliver our services, and should the need arise all Rimilia employees have the ability to work remotely.
Customer Remote Access:
If you need to access our services whilst away from your office premises, please see the following guidance.
Single Tenant Customers:
Since we restrict connections to our software to our customer’s known Public IP addresses, remote workers will need to use a VPN client to connect to their head office to gain access.
The VPN service and client can be configured one of two ways.
- If you use split tunnelling as is common, some traffic will be sent down the VPN tunnel and everything else will go out direct to the internet. Unless your IT team have been asked to add the IP addresses or URLs of our Cash web servers to their VPN config, a home user will still appear to be connecting from their domestic ISP’s IP address and won’t be allowed access.
- The other option is that all traffic is routed through the VPN tunnel, so any connections to Alloc8 (Rimilia Cash) will appear to come from their head office and will just work. Nothing else is needed.
If you have the first option in place you need to ask your Network/IT team to amend the VPN tunnel config to send traffic via the head office and that will work.
Multitenant Customers (Azure Customers):
We don’t enforce IP address restrictions for user connections on our multitenant service, so connectivity from home won’t be an issue.
Again, the health and safety of our customers and employees is our priority. We continue to monitor this fast-moving situation and are here to assist our customers as needed.
Should you have any problems or require further advice, please contact our Service Desk as normal at email@example.com or call 01527 872123 (UK), 1-833-425-5628 (North America).