Biffa, one of the leading nationwide integrated waste management service providers for local authorities, industrial and commercial clients in the UK, has increased cash application process efficiency after implementing Rimilia's award-winning automation software Rimilia Cash.
Biffa transforms and automates their payment allocation process with Rimilia Cash.
Biffa is the UK’s leading integrated waste management company. They provide waste and recycling management services including collection, landfill, recycling, and special waste services to local authorities, industrial clients, and commercial clients.
The cash application process at Biffa was heavily remit-driven and manually intensive for staff, which made applying payments a time-consuming and often frustrating process for the cash and credit control teams.
Biffa wanted a solution that could reduce the amount of manual work spent on applying payments. They chose Rimilia Cash to help them process payments faster, allowing the company to better serve its customers.
Biffa achieved incremental gains after implementing Rimilia Cash and their auto-match rate increased to a staggering 92%. Since so much of the process became automated, the need for remittance information dramatically decreased and cash application became streamlined. The cash and credit control teams now work more effectively together and have greater control over payments.
“This is a fantastic product that has provided real benefits and savings to our customers and our business by delivering on promises such as improved auto-application. The software is state of the art, easy-to-use, and has generated a real buzz motivating and engaging our staff. They now feel more rewarded by their involvement in delivering a significantly improved customer service for the business and our customers.”
– Ruth Morland, Transaction Processing Manager, Biffa