With Rimilia, in just 4 months they achieved a return on investment post implementation
TalkTalk is the UK’s leading value-for-money consumer and B2B telecoms provider, covering 96% of the population. Prior to implementing Rimilia, TalkTalk was spending a significant amount of time matching customer payments to their accounts. In addition, a large amount of manual effort was involved to manage the process.
They now have a fluid cash process that enables the credit team to be more productive and spend more time on strategic tasks and supporting customers when needed. Resulting in 70% of manual tasks now being automated, 85% improvement in cash application efficiency and a consistent auto-match rate of 70% across all payments.